Returns and refunds - Legal warranty of conformity

Returns and Refund – Legal Warranty

 

RIGHT OF WITHDRAWAL’S NOTICE

If for any reason you are not satisfied with your purchase, you are free to return the purchased products within 14 days from receiving the order.

 

 

RMA REQUEST

If you wish to return a product, follow the simple steps below:

  • An explicit declaration of the decision to withdraw should be sent to Triboo Digitale, to the e-mail address customer-care@shop-msgm.com, requesting the withdrawal form from Customer Care and then following the instructions in the withdrawal confirmation e-mail to complete the procedure.
  • At the end of the procedure, a confirmation email will be sent containing the return form to be included in the box, a sheet with the address of the warehouse to be printed and applied outside the box and the instructions for returning the product.
  • Insert the completed return form in the box along with the product (s) to be returned. The products must be returned in the same condition they were received, i.e. in perfect condition, complete with all parts, unused, with the original packaging and any included manuals, and labels and tags still attached to the products.
  • Prepare the box by applying the sheet with the address of our warehouse on the outside. The destination is:
    MSGM
    VIA SCHIAVONI, 14
    60024 FILOTTRANO (AN)
    • Shipping receipts must be kept for future reference
    • When our warehouse receives the returned products, we will effect the refund using the same means of payment used to make the purchase (credit card, prepaid card, PayPal etc) or by bank transfer. Refunds for orders paid for using the cash on delivery method will be effected by bank transfer.

     

    SELLER'S LEGAL WARRANTY OF CONFORMITY - RETURN OF FAULTY, DAMAGED OR INCORRECT PRODUCTS 

    In the event of defects or non-conformities, you will be entitled to have the Product restored to conformity, through repair or replacement, or alternative remedies in the cases expressly provided for by Legislative Decree n. 206/2005 (Consumer Code).

    If you have received a damaged, non-conforming, defective or incorrect product, you can request the repair, replacement or refund of the item. Pursuant to and for the purposes of the European Directive  771/2019 / EC and the Consumer Code, the products you have purchased are covered by the legal guarantee of conformity, which covers conformity defects of the products for a maximum period of 24 (twenty-four) months from their delivery , it being understood that your action to assert the aforementioned lack of conformity will expiry in any case within the term of twenty-six months from delivery.

    To request a refund, follow the instructions indicated in the previous paragraph - "Return Request" - indicating as the specific reason "Damaged, non-compliant or incorrect product" and attaching one or more images of the item in question, in which the defect is clearly visible.

    Once the procedure has been completed,  you will receive a confirmation e-mail containing the return form and all the instructions to proceed with the shipment.

    The authorisation to return the product will in no way constitute recognition of the non-conformities, the existence of which must be ascertained by us after the return.

    We reserve the right to reimburse the defective item only after carrying out the appropriate quality checks, to verify the actual non-conformity of the returned product.
    In the event that the non-conformity of the product is ascertained, we will refund you by the same payment method used for the purchase (credit card, prepaid card, PayPal, etc.) or by bank transfer.